Shipping

At Bonfire Shades our goal is to offer you the best shipping options, no matter where you live while providing the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check, and packaging. All orders will be processed within 48 hours of being received.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Orders in Canada are shipped by Canada Post.

After processing and leaving the warehouse, you can expect the following ship times based on the shipping service you select at checkout:

• Local Delivery (Airdrie and area): 72 hours
• Standard Shipping: 5-9 business days
• Express Shipping: 1-3 business days

Shipping times are calculated once the order has been processed, not once the order has been placed.

Any questions or inquiries can be sent to bonfireshades@gmail.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items include gift cards. 

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bonfireshades@gmail.com.

Exchanges

We only replace items if they are defective or are damaged upon arrival. In this case, we require you to email us at bonfireshades@gmail.com for the steps to proceed.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Bonfire Shades, 2201 Bayside Circle SW, Airdrie AB, T4B 0V6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.